Return and Refund Policy

Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

REASONS FOR RETURNS

WRONG ADDRESS - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

UNCLAIMED - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

LET US KNOW FIRST - Please notify us at support@bitsandhash.com before returning any products. When we receive a returned shipment, an automated email notification will be sent to you. Don't forget to write your order number.

DAMAGED ITEMS - The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

WRONG SIZE: - If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at support@bitsandhash.com and we'll let you know what your next steps are.

REFUNDS

LATE OR MISSING REFUNDS - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted on your account, depending on your banking institution. Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me directly at support@bitsandhash.com.

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